The team at the Spa at Bedford Lodge Hotel are celebrating another win after being awarded the prestigious business award for customer care at the EADT (East Anglian Daily Times) Business Awards.
This is the second time in recent weeks that the team have had celebrated – our team also received fantastic recognition from TripAdvisor, the customer review website for consistently receiving a positive rating from reviewers of spa hotels.
We celebrated the win on 10th July at Trinity Park, Ipswich at a gala event attended by businesses from across the East Anglia region.
In their summary of why they picked the Spa and Hotel, the judges said: “Customer care is the core mantra for the business and chief executive Noel Byrne leads by example, bringing best in class benchmarking to all areas of the organisation.
“Daily briefings with all departments, a close eye on customer journeys and a separation of internet provision for customers and the company (to ensure first-class access for visitors), combined with consistent and continuous customer surveys across all areas of the offering, plus mystery shopping and other initiatives, are all designed to ensure an established and embedded customer service.” We have been fortunate enough to have extremely supportive owners who continue to invest in the property and staff in a meaningful way. This allows us to give our customer’s our best.
Noel said: “It is a wonderful outcome. We put a huge amount of effort into ensuring that our visitors have a great experience from the moment they enter our grounds to the second they leave.
“We know we have a good product and strive to constantly maintain and improve this. All good feedback is cause for celebration, but this award is the icing on the cake. Thank you to all the team who have and continue to make our guests’ experience top class.”