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Job Vacancy: Head Spa Receptionist

Careers at The Spa


Full Time (40 hours) 

Working Pattern:

Flexible to work a range of shifts, as per rota.


‘The Spa’ at Bedford Lodge Hotel

Salary Range:

Dependent upon qualifications & experience

About Us

Situated adjacent to the stylish, award-winning Bedford Lodge Hotel, The Spa is housed in a Georgian built property nestles in an idyllic location and beautiful grounds.

The Spa offers the very highest standards in luxurious and relaxing spa experiences, with an extensive treatment menu.

Awarded 5 Bubbles by the ‘Good Spa Guide’ and creating a buzz in the press, you’ll have the opportunity to progress your career in one of Suffolk’s premier Spas.

About the Position

We are looking an enthusiastic Head Receptionist with a passion for exemplary guest service, to join our high performing Reception & Reservations Team.

Reporting to the Spa Manager, you will be responsible for overseeing the day to day running of the reception desk and guest communications.

You will welcome guests and answer all enquiries with patience whilst observing set standards in terms of exemplary customer care. Ensuring bookings are made to maximize the business and aiming to provide all guests with the best possible service and a memorable experience.

You’ll have exceptional communication skills and the ability to build an instant rapport with our guests. You will also develop a complete and detailed knowledge of all treatments and services, plus any promotions that may be on offer at the time.

As Head Receptionist you will also assist with the supervision, training and mentoring of the reception and reservations team.

You will also ensure that all operational procedures, codes of conduct and standards of appearance, as laid down by the Spa Manager, are implemented and adhered to by all reception staff.

About You

Ideally you will have reception or reservationist experience within a Spa, salon, hotel or hospitality environment.

Passionate about creating the very best guest experience – customer service will be at the forefront of your mind at all times.

Why Join our Team

A privately owned, independent hotel and spa we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do.  Would you like to join a great team and feel the same?

What We Offer

How to apply for this role

To apply please complete our on-line questionnaire, by clicking the button below.  You will have the opportunity to upload your CV as part of this process.

Apply for this role with us today

Contact the spa

Looking for a treatment to relax? Get in touch and one of our team will talk you through all the treatments we offer.

Get in touch

Opening Hours

Monday: 9.00am to 7.30pm

Tuesday: 9.00am to 7.30pm

Wednesday: 9.00am to 7.30pm

Thursday: 9.00am to 7.30pm

Friday: 9.00am to 9.00pm

Saturday: 9.00am to 9.00pm

Sunday: 9.00am to 7.30pm

Visit the spa


Bedford Lodge Hotel,
Bury Road,


01638 676130


[email protected]